FAQ

Yes, it is available. You can pick up your order yourself at pickup points in several cities across Russia.

Several delivery options are available: via transport companies, courier delivery, and Russian Post.

You can choose any convenient method and specify your preferred delivery date. Payment is calculated automatically based on the selected region and date.

For a more accurate delivery cost estimate, please contact our managers via the online chat.

To get an accurate delivery cost for your order, use the relevant function on the product page. Alternatively, you can ask your question via the online consultant.

You can return an item if:

• the product does not fit or you are not satisfied with it;
• the product arrived defective, damaged, or with missing components;
• the product is broken and does not function;
• you received the wrong item;
• the courier did not arrive to collect the return.

You can return the item at a pickup point, via a parcel locker, by courier, or by mail. If you have any questions, you can contact our managers through the online chat.

The product is eligible for return if:

• there are no signs of use;
• the product retains its original appearance;
• the packaging is not damaged;
• the consumer properties of the product are preserved;
• you return the complete set.

To return an item, submit a return request through the online form in your personal account. If you have any questions, you can contact our managers via the online chat.